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Privacy policy

Last updated: November 2026

We only collect what we need to look after your order, booking or enquiry. This policy explains how Cambewarra Estate Winery (ABN 72 433 416 223), 520 Illaroo Road, Bangalee NSW 2541 handles your personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Terms of saleDelivery & returns

What we collect

  • Online orders: your name, email address, phone number, delivery address, what you ordered and your confirmation that you're 18 or older.
  • Bookings: your name, contact details, booking details, and anything you add in the notes, such as dietary requirements or a special occasion. Dietary or health information is only used to look after you on the day.
  • Enquiries: the details you give us when you fill in a form, email or call us, such as for a function, wedding or artist enquiry.
  • Website use: information such as the pages you view, your general location, device and browser, collected through cookies and Google Analytics.

We don't collect or store your full card details. You can browse this website without giving us your name, but we'll need your details to fill an order or take a booking.

How we use it

  • To process and deliver your order, and to manage your booking or enquiry.
  • To confirm you're old enough to buy alcohol, as the law requires.
  • To contact you about your order, booking or enquiry.
  • To keep records and meet our legal, tax and accounting obligations.
  • To understand how our website is used and make it better.
  • To send you news and offers, but only if you've agreed. Every marketing message includes a way to unsubscribe.

Who we share it with

We don't sell your personal information. We share it only with the services that help us run the business, and only as needed:

  • Stripe: processes online payments and sends your receipt.
  • Resend: delivers our order confirmation and enquiry emails.
  • NowBookIt: manages bookings, booking payments and gift vouchers.
  • Delivery couriers: receive your name, address and phone number to deliver your order.
  • Google: Google Analytics for website statistics, Google Maps on our Visit page, website fonts, and our email service.
  • Vercel: hosts this website.
  • Airbnb: handles stay bookings under its own privacy policy.
  • Facebook and Instagram: a video on our website plays through Facebook, which may collect information about your visit.

We may also share information where the law requires it, or with our professional advisers such as our accountant.

Overseas services

Some of these providers store or process information outside Australia, including in the United States. Please check their privacy policies for details of how they protect your information.

Cookies and analytics

Cookies are small files stored by your browser. We use them to remember your cart and, through Google Analytics, to understand how visitors use the website. You can block or delete cookies in your browser settings, or use the Google Analytics opt-out add-on. Your cart may not work properly if cookies and site storage are blocked.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it. Some records, such as sales records, must be kept for a number of years by law. If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner as required.

Automated decisions

We don't use computer programs to make decisions about you that have a legal or similarly significant effect. An automatic check may stop an incomplete order from going through, and you can always call us for help.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, at any time using the contact details below. We'll respond within a reasonable time, and we'll explain if there's a lawful reason we can't do what you've asked.

Complaints

If you're concerned about how we've handled your information, please contact us first and we'll aim to respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

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